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Our Newsletter


Shipping & Returns

Returns

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Shipping

We ship FedEx GROUND in most cases.

Shipping cost for GROUND shipping are based on a "Ship by Order Total" another words a flat rate based and the total dollar amount of the order. Cases are shipped at a flat rate of $25 per case.

Alaska and Hawaii will have additional charges. Please call first.

If you would like your items faster than GROUND shipping please call or email for cost for 3 DAY or Two Day shipping.

Please also note that the shipping rates for many items we sell are weight-based.

 

International Shipping

Canada

We have you covered. Shipping will be FedEx to your door. We have been testing and so far it all works great. FedEx will call you and ask if you would like them to clear your shipment or if you have a broker. So you have your option. If you choose FedEx they will take care of it all for you and you will have to pay your customs, broker and VAT tax. Then they will deliver the order to you.

Other Countries

We would love to get you our products. Please call to find out shipping cost.

Shipping policy can change any time so please check back for future changes.